Ordered incorrectly or no longer required? Not to worry! In order to obtain a refund the goods must be returned to us unused and undamaged in their original packaging within 30 days of receiving them. The buyer must pay for the return postage as we can not cover the return cost if the fault is lies with the buyer. If we have made an error with your order, if its damaged in transport, faulty, order received in error, not as described, then we will collect or send a returns label free of charge. Please contact us through email or call us and we will be happy to assist you. When returning an item, please include a slip of your name, address, telephone number and the reason for returning. Items must be packaged exactly as received in original packaging (unless faulty under warranty) and in un-used, perfect condition. Don't make amendments please! This includes gluing items (perhaps to fix them), removing parts etc. A refund won't be processed if any of the above occurs. If we receive back the goods damaged when returning as no longer required, I'm afraid you'll need to contact the courier you sent them with and claim, as we cannot process a refund. All our products are packaged safely and securely and are shipped out in a premium condition.
Received a damaged item? Sorry but accidents do happen. Please tell us within 48 hours of signing for the parcel and attach a photo of the damage and we will gladly replace it or refund you.
Painted Items Policy:
At Wing Mirrors World, we aim to provide our customers with top-quality products and services. To facilitate a seamless experience, please familiarize yourself with our policy concerning painted items.
Deduction for Returns: A deduction of £30.00-£40.00 will be applied to painted items that are returned. This deduction is necessary due to the inability to exchange items once they have been painted or color-coded. If the return is a result of the customer ordering the wrong product, this deduction will be applied to cover the costs associated with the painting process.
Product Information Accuracy: When ordering painted items, such as wing mirrors, wing mirror covers, or parking sensors, it is crucial that customers provide accurate details, including the correct make, model, year, side, and product codes. We cannot accept liability for any issues arising from inaccurate information provided by the customer.
Mistakes Made by Wing Mirrors World: If the fault lies with Wing Mirrors World, we are committed to rectifying any mistakes. Our team will work diligently to resolve the issue and ensure customer satisfaction.
Verification of Vehicle Details: Customers are encouraged to double-check and confirm the accuracy of their vehicle details, including make, model, year, and paint code, before placing an order. If unsure, please contact us via phone or email with your vehicle registration plate, and our team will be happy to assist you.